It is not mandatory to register to make a purchase. However, by having a Donoma customer account, you can enjoy the following advantages:

- Track orders and access order history;

- Request an exchange or return directly in your account;

- Have access to an exclusive points system that accumulates for each purchase and can later be converted into discounts.

- Possibility to add favorite items to a Wishlist and share it.

- Receive notifications of all news and promotions in the online shop.

- Memorize your address and payment information to make future purchases faster.

- Manage in the customer area your personal data and addresses.

To create an account you must click on the Profile button on the top menu and then click on "Don't have an account yet?". Fill in all the fields with the requested information and click "Create Account".

If you have forgotten your password, click on "Login" in the top menu and on "Already a customer but can't remember your password?". Enter your email address and you will automatically receive a link where you can set a new password.

Buying is very simple. Just follow these steps:

1. In the top menu, select the section you are looking for and choose a product category. You can select by model type or, if you prefer, view the items by filtering by size or colour, among other features.

2. In the product listing, click on the article(s) you like the most and see the models in detail, namely more photos, colours, price, available sizes and also information about their characteristics.

3. Add the chosen model to the shopping cart. You can choose to continue shopping and see more models or proceed directly to Checkout.

4. Once you start the ordering process:o If you have a registration: Log in with your account detailso If you do not have a registration: Click on "Create Registration" or alternatively, fill in your information without registering.

5. Check that all the details you have filled in are correct, in particular the delivery address and contact details.

6. Select the payment method.

7. You will receive an email with the order confirmation.

Yes, Donoma assumes a commitment of responsibility towards its visitors, protecting their personal data based on encryption of data transmission, through a secure HTTP with SSL Digital Certificate.

In addition, Donoma is committed to guaranteeing the management of the privacy of the data they place in our custody, as expressed by the privacy management policy.

It is not possible to cancel or modify Your order once the order has been placed. If You wish to cancel Your order, please contact our customer service via email at

If the item or size you are interested in is no longer available, it is most likely to have been out of stock. We sometimes restock some products, so there is a chance the product may become available again in the future.

Yes, you can. On the product page, click on the "Stock Alert" button, enter your email address and as soon as the item is available we will contact you.

On each product page you can find a size guide in order to choose the most suitable size.

A "Wishlist" is a wish list where you can store your favourite products. You can order them at the most opportune moment or even share them by email.

To create a Wishlist you must be registered and logged in. You can add items to the Wishlist on each product page by clicking the "Add to Wishlist" button.

To see all the models you have added to your Wishlist click the "♥" button on the top menu.

To subscribe to the Donoma newsletter fill in your email address in the "NEWSLETTER" area in the footer menu of the website and click on "Submit". From that moment on, you will be notified of all our news and campaigns.

Discount codes are used when checking out in the shopping cart.By entering the code, the discount will be applied to your purchase.

Please note that some discount codes are not combinable with other campaigns and by entering the code at checkout, it may void current promotional discounts.

If the code is not working, please check:

- If the code entered is correct;

- If the code validity has not expired;

- If the selected items are in accordance with the conditions of the promotional campaign.

If, after doing the above checks, the code does not work, please send an email to

If possible please send attached a screenshot showing the error generated with the use of the code, in order to make it easier to identify the problem.


Exchanges and returns within 30 working days.


Ships within 72h for the Iberian Peninsula.


Monday to Friday, between 9.30 a.m. and 5 p.m.